Return & Refund

TO GUARANTEE THE BEST SHOPPING EXPERIENCE, SJF COMPANY GIVES YOU THE POSSIBILITY TO RETURN THE ITEMS YOU’VE BOUGHT WITHIN TEN (10) WORKING DAYS OF RECEIPT FOR THE FOLLOWING REASONS:

  • INCORRECT ITEM RECEIVED
  • WRONG SIZE
  • FAULTY PRODUCT RECEIVED

A NEW ITEM WILL ONLY BE SENT ONCE THE RETURNED ONE HAS BEEN RECEIVED AND THE REASONS FOR RETURN HAVE BEEN VERIFIED BY SJF COMPANY.
 
SHIPPING COSTS FOR THE RETURNS HAVE TO BE PAID FOR BY THE CUSTOMER, THAT HAS FREEDOM TO CHOOSE THE CARRIER HE/SHE PREFERS. ITEMS CAN ONLY BE RETURNED FOR A REFUND.
 
BEFORE ASKING VIA EMAIL FOR A RETURN, PLEASE BE SURE THAT ALL THE FOLLOWING CONDITIONS ARE MET:

  • THE PRODUCT YOU WANT TO RETURN MUST BE SENT WITHIN TEN (10) WORKING DAYS OF DELIVERY AND AT YOUR EXPENSE
  • THE PRODUCT YOU WANT TO RETURN MUST NOT HAVE BEEN USED, WORN, MODIFIED, NOR DAMAGED IN ANY WAY
  • THE PRODUCT YOU WANT TO RETURN MUST BE SENT BACK IN ITS ORIGINAL CONDITIONS, INCLUDING ALL ITS ORIGINAL PARTS AND ANY KIND OF ACCESSORIES IT MAY HAVE COME WITH
  • THE PRODUCT YOU WANT TO RETURN MUST BE SENT BACK IN ITS ORIGINAL PACKAGING

ONCE SJF COMPANY HAS RECEIVED THE PRODUCT AND VERIFIED THAT ALL THE CONDITIONS FOR THE RETURN HAVE BEEN MET, OUR CUSTOMER SERVICE WILL CONFIRM THAT THE RETURN HAS BEEN ACCEPTED BY EMAIL.
 
IF ALL THE CONDITIONS HAVE BEEN MET, SJF COMPANY WILL, DEPENDING ON THE REQUEST:

  • SEND A NEW ITEM IN CASE THE PREVIOUS ONE WAS FAULTY, WITH NO NEED TO PAY FOR THE SHIPPING COSTS OR
  • SEND A NEW ITEM IN CASE THE PREVIOUS ONE WAS OF A DIFFERENT SIZE, WITH NO NEED TO PAY FOR THE SHIPPING COSTS OR
  • REFUND THE PRICE OF THE RETURNED ITEM, EXCLUDING CUSTOMS CHARGES AND EXCLUDING THE SHIPPING COSTS (IN CASE THE ITEM HAS BEEN SENT WITH FREE SHIPPING, € 10 WILL BE DEDUCTED FROM THE OVERALL COST AS "SHIPPING COSTS")

SJF COMPANY WILL NOT SEND A NEW ITEM AND NOTHING WILL BE REFUNDED IN CASE THE RETURN DOESN’T MEET ALL THE CONDITIONS ABOVE.
 
RETURNS AND REFUNDS WILL BE PROCESSED IN ROUGHLY SEVEN (7) WORKING DAYS OF RECEIVING THE OBJECT.
 
THE REFUND WILL BE PAID BACK TO THE SAME CREDIT CARD OR PAYPAL ACCOUNT USED TO PAY THE SUM UPON ORDERING.
THE TIME ELAPSING BEFORE THE REFUND APPEARS ON YOUR CREDIT CARD STATEMENT DEPENDS ON YOUR CREDIT CARD’S POLICY.

 
SJF COMPANY IS A BRAND OF THE ITALIAN COMPANY ATLAN66
ATLAN66 WILL MANAGE ALL THE BILLING, RETURN AND REFUND PROCEDURES